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Why has Sigma-Aldrich altered its New Zealand business model?
Sigma-Aldrich is committed to providing customers with the highest levels of service, product choice & value. Sigma-Aldrich New Zealand enables customers to access our products and services easier, faster, and more conveniently than ever before.
When did Sigma-Aldrich New Zealand begin trading?
Sigma-Aldrich New Zealand commenced trading on April 4th, 2005.
What currency is used to quote prices for Sigma-Aldrich products?
Prices of all Sigma-Aldrich and Sigma-Genosys products are quoted in New Zealand dollars.
How do I obtain price and availability of Sigma-Aldrich products?
Pricing and availability can be obtained via our New Zealand website or by telephoning customer service on 0800 936 666.
What are the trading terms & conditions for Sigma-Aldrich New Zealand?
Full terms & conditions can be viewed by clicking the terms and conditions link in the 'Useful Links' section on the right hand side of the New Zealand Sigma-Aldrich home-page.
Do Sigma-Aldrich & Sigma-Genosys prices include New Zealand GST?
Prices of all Sigma-Aldrich and Sigma-Genosys products are quoted without GST. However, New Zealand GST is included on all invoices.
What is Sigma-Aldrich’s New Zealand GST number?
Our GST number is 90148427.
What are the New Zealand freight charges?
Our standard freight charge for Sigma-Aldrich products is $25 NZD.
Our standard freight charge for Sigma-Genosys products is $18 NZD.
Are there any additional charges?
Additional charges for ice packaging, dangerous goods freight or DEA compliance are quoted to customers (where applicable) at the time of ordering.
How do I place an order for Sigma-Aldrich products?
Orders for Sigma-Aldrich products can be placed electronically via the Internet, email or via our existing New Zealand free-phone and free-fax services.
Internet Orders – sigma-aldrich.com
Email Orders – ausmail@sial.com
Fax Orders – 0800 937 777
Telephone Orders – 0800 936 666
How do I place an order for Sigma-Genosys products?
Orders for Sigma-Genosys products can be placed electronically via the Internet, email or via our existing New Zealand free-fax services.
Internet Orders – sigma-aldrich.com (click the Sigma-Genosys link at the bottom of the page.)
Email Orders – ausmail@sial.com
Fax Orders – 0800 937 777
What documentation accompanies Sigma-Aldrich product deliveries?
Product deliveries are accompanied by a pack list only. The pack list includes the description, catalogue number and quantity of each product in the shipment as well relevant dangerous goods information. The pack list also indicates any products that are on back-order.
How are my invoices delivered?
Invoices are not included with product shipments but are mailed directly to your nominated finance/accounting department for payment processing.
How do I pay for my order or invoice?
Orders and Invoices are payable in New Zealand dollars by Credit Card or by Electronic Funds Transfer (EFT) into our New Zealand bank account. Our bank account details are:
Sigma-Aldrich New Zealand Limited
Westpac Trust, 79 Queen St, Auckland New Zealand.
Branch no. 030104
Account no. 0500368-00.
How do I return goods?
New Zealand customers who wish return products must contact customer service (email: auscustserv@sial.com, ph: 0800 936 666) and obtain a return number
How do I save on Freight charges?
Customers who order products via our NZ Sigma-Aldrich website will automatically obtain a discount on our standard freight charge.
Web orders attract a special reduced standard freight charge of $20 NZD. This offer does not apply to Sigma-Genosys orders.
Who are my key contacts?
Customer Service – email: auscustserv@sial.com, ph: 0800 936 666
Technical Service – email: austechserv@sial.com, ph: 0800 936 666
Address: Sigma-Aldrich New Zealand Ltd, PO Box 106-406, Auckland 1030 NZ
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