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When you are ready to place your first order please contact our Customer Service department at 1-800-565-1400 and provide your shipping and billing information to the Sigma-Aldrich representative. At that time you will be asked some general questions in regards to the nature of your business and your first order will be taken. The New Accounts department will then verify your information and the intended use of our products. If necessary they will contact you for any clarifications. We will, however, process your new account information as quickly as possible. To expedite the process, it is preferable that payment of your first order is made by credit card. For more information on the use of our products please read the following.
Before placing your order, please read the following.
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Sigma-Aldrich Research Reagents are furnished For Laboratory Research Use Only.
They may not be used as Drugs, Cosmetics, Agricultural or Pesticidal Products, Food Additives, or Household Chemicals.
Sigma Diagnostic Reagents are furnished For In Vitro Diagnostic Use and are expiration dated. We are not responsible for product whose expiration date has passed.
Food & Drug Use: Inquiries for commercial F&D applications, contact Sigma-Aldrich Fine Chemicals.
Controlled Substances: The United States Department of Justice, Drug Enforcement Administration (DEA) regulates the export of controlled substances from the United States. Please refer to the table on pages 18-19 of the Sigma catalog for a list of these products. Sigma routinely ships these items by Air Freight and the shipping cost will be added to your invoice.
You must furnish the following documents when ordering Controlled Substances:
- A signed, original Import License or Import Permit or other official documentation issued by Health Canada. The import permit must state the following exact vendor address:
Sigma-Aldrich, Inc.
3050 Spruce Street
St. Louis, MO 63103
USA
- Your written purchase order indicating your acceptance of a US $90.00 administrative fee, charged to defray the costs of the special handling and processing required by the DEA. A single $90 fee is added to each order, regardless of the number of items on the order.
- A signed statement indicating this material will be used exclusively for scientific purposes and will not be re-exported.
All DEA orders must be mailed to the United States at the above mentioned address. All inquiries for these products should be referred to the Screening Dept. at 1-771-314-5765 x2595 or e-mail DEAInternational@sial.com. In order to avoid delay, double-check your order and documents before mailing them to us. Telephone orders are not accepted for DEA Controlled Substances.
* Certain products do not fall within DEA parameters but are regulated within Canada. Upon placing your order a Sigma-Aldrich Canada representative will contact you and provide the necessary documentation that requires completion. *
Large Scale Sales: For information concerning large scale quantities, contact Sigma-Aldrich Fine Chemicals.
Prices: Prices shown are in Canadian dollars and are subject to change. Please check our website for current prices if you require this information prior to placing your order. We guarantee our written quotations for 30 days. When placing your order, please reference our quoted prices or our pro forma number. If you place your order by phone, we will confirm our current price at that time.
Price Changes: Shipment will be made promptly even if prices have been nominally increased. Price reductions will be automatically applied to your invoice.
All orders are subject to review and additional information may be requested. We reserve the right to discontinue the offering of any item without notice.
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Sigma-Aldrich Canada warrants that its products shall conform to the description of such products as provided by Sigma-Aldrich Canada through Sigma’s catalogue, analytical data or other literature. This warranty is exclusive, and Sigma-Aldrich Canada makes no other warranty, express or implied, including any implied warranty of merchantability or fitness for any particular purpose. Sigma-Aldrich Canada’s warranties made in connection with any sale shall not be effective if Sigma-Aldrich Canada has determined, in its sole discretion, that Buyer has misused the products in any manner, has failed to use
the products in accordance with industry standards and practices, or has failed to use the products in accordance with instructions, if any, furnished by Sigma-Aldrich Canada.
Sigma-Aldrich Canada’s sole and exclusive liability and Buyer’s exclusive remedy with respect to products proved to Sigma-Aldrich Canada’s satisfaction to be defective or nonconforming shall be replacement of such products without charge or refund of the purchase price, in Sigma-Aldrich Canada’s sole discretion, upon the return of such products
in accordance with Sigma-Aldrich Canada’s instructions. Sigma-Aldrich Canada shall not in any event be liable for incidental, consequential or special damages of any kind resulting from any use or failure of the products, even if Sigma-Aldrich Canada has been advised of
the possibility of such damage including, without limitation, liability for loss of use, loss of work in progress, down time, loss of revenue or profits, failure to realize savings, loss of products of buyer or other use or any liability of buyer to a third party on account of such loss, or for any labor or any other expense, damage or loss occasioned by such product
including personal injury or property damage unless such personal injury or property damage is caused by Sigma-Aldrich Canada’s gross negligence. All claims must be brought within one (1) year of shipment, regardless of their nature.
For more information about Sigma-Aldrich Canada’s terms and conditions of sale, you should review our invoices and packing slips, or you may obtain a copy of our terms and conditions by contacting our Customer Service Department.
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Our Customer Service Department is available to assist you should a problem arise with your order. Please inspect your packages immediately upon receipt and notify us
promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem.
Prior to returning any items, please contact the Customer Service Department to obtain a Return Authorization Number (RAN) and shipping instructions. A return
authorization will ensure the safe and proper handling of material and enable us to expedite a resolution. Items returned without prior authorization may not be accepted. Shipment of authorized returns should be made within 30 days of the issuance of the RAN.
We will do our best to fulfill requests to return material. However, in order to maintain the quality of our products and continue to provide competitive prices, certain items may not be returned for credit. These items include: diagnostic reagents, refrigerated or frozen products; reagents and standards which have passed their expiration dates; custom products or special orders; products missing labels, parts or instruction manuals; books, computer software and equipment removed from their original packaging.
Returns accepted for items ordered in error may be subject to a 20% disposal fee.
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All Canadian orders are shipped FOB Oakville, Ontario. Transportation charges will vary with the destination and weight of your order. Typically the charges are between $10 and $20.
US DEA controlled substances and some Radiochemicals listed in the catalogue are shipped directly from the United States by courier, FOB Sigma St. Louis. The
shipping cost will be added to your invoice.
Backordered items are shipped and invoiced separately as they become available.
Effective September 14, 2006, a hazardous fee will be implemented nationally. The hazardous fee will be $5.00 per order (excluding taxes). Freight charges and ice charges will not increase.
Why is a hazardous fee being implemented?
Sigma-Aldrich has not charged hazardous fees in the past and has absorbed these costs for many years. Implementation of a hazardous fee more accurately reflects the cost of shipping and handling fees of hazardous products considering the prevailing environment of escalating fuel prices.
Will I be charged extra hazardous fees for any back ordered materials?
No, you will only incur a one-time hazardous fee for your order regardless of the number of deliveries.
If you require further information regarding our hazardous fees, please contact our Customer Service department at 1-800-565-1400 or email canada@sial.com. Real-time price and availability for products is also available at sigma-aldrich.com.
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