WEBSITE & MSDS ONLINE SUPPORT

Use this page to view information and troubleshoot common website & MSDS problems. This page alos includes information about personalising your website profile and shopping cart.

Problems with displaying MSDS documents

If you are having problems with displaying an MSDS document on the Sigma-Aldrich website, you can view our MSDS troubleshooting section

'How to' documents

The following PDF documents provide instructions on how to perform the most common operations on our website. Clicking the 'Download' link will allow you to view the document or right-click the 'Download' link to Open, Save or Print the document.

PDF Document	Click to Download
Displaying Price and Availability	Download
Displaying a MSDS	Download
Displaying a Certificate of Analysis	Download
Ordering Online using the Order Centre	Download
Adding Items to your Shopping Cart from a Product Search	Download
Requesting Quotations Online	Download
Converting Quotations to Online Orders	Download
Saving your Shopping Cart to consolidate items	Download
Loading one or more Shopping Carts to consolidate items	Download
Displaying Order Status	Download

Personalising your website profile & shopping cart

At sigma-aldrich.com you can modify how the online Shopping Cart is displayed by showing and hiding particular options in your profile.

The table below outlines the features you can modify in your profile that will affect how your Shopping Cart is displayed.

Item	Description	Reason
Site Customisation Options
Hide Your Reference Field	The 'Your Reference' field can be used to enter reference information for each item on an order	Check this box if you don't order for multiple persons or don't require any additional information for each ordered item.
Hide Promotional Code Field	The Promotional Code field is used to enter Sigma-Aldrich Promotional Codes for each item on an order	Check this box if you don't have to enter any Sigma-Aldrich Promotional Codes when ordering online.
Hide Quote Capability	Request/Create or view Quotes online	Check this box if you don't need to create or view quotations for Sigma-Aldrich
Disable Quick Ordering	The Quick Ordering section in the Shopping Cart is used to quickly enter Payment Information such as Purchase Order Number or Credit Card details and then quiclky submit the order online	Check this box if you want to enter Payment Information in the Payment Information section when ordering online or you don't want to use the Quick Submit process
Hide UN Number	An item UN Number indicates that the item is Dangerous Goods and may require additional Shipping Charges and special storage conditions	Check this box if you don't need to display the UN Number for each item
Hide Tarriff Code	An Tariff Code indicates additional shipping information about the item	Check this box if you don't need to display the Tariff Code for each item
Preferred Billing Address	Outlines how the billing address is defined based on how you order from Sigma-Aldrich	Select the most applicable Ordering Method to define how the Billing Address is determined
Maximum Number of Orders on Portal	Determines the maximum amount of Orders that can be displayed in your Most Recent Order(s) list	Enter a number of Orders to display (default is 3)
Maximum Number of Quotes on Portal	Determines the maximum amount of Quotations that can be displayed in your Most Recent Quote(s) list	Enter a number of Quotes to display (default is 3)
Cart Customisation Options
Hide Cart Shipping Methods	Only one Shipping Method applies to Sigma-Aldrich orders shipped from Australia	Default is hidden as only one shipping Method applies
Hide Cart Order Text	Cart Order Text can be used to enter additional comments to the order. Any information entered into this field is reviewed by a Customer Service Representative and may delay your order	Check this box if you don't need to enter additional comments for an order placed on the website
Hide Cart Addresses	Address information is displayed when ordering online enabling you to modify Shipping Address details	Check this box if you don't need to view or modify the address information of any of your orders
Hide Cart Payment Info	The Cart Payment Information section allows you to enter payment information such as Credit Card details or Purchase Order Numbers	Check this box if you have payment information saved in your profile (such as credit Card details). These details would apply to all orders
Default Number of Open Lines on Cart	The number of open lines that appear in your Shopping Cat when Placing a New Order	Enter a number of lines you would initially like available when creating a new order

Secure online ordering

You can be assured that the information you give us to process your quotation is both private and secure. Sigma-aldrich.com is registered with Verisign™ and data sent between Sigma-Aldrich Web servers and your computer is encrypted using the Secure Socket Layer (SSL) protocol. This protects the data while it travels over the Internet. Additionally, your name will not be added to the Sigma-Aldrich mailing list unless you request it.

Real-time online demonstrations & support

Sigma-Aldrich provides real-time online support to step you through any process on our website, all while you sit at the comfort of your desk!

Let us demonstrate the rich benefits of our award-winning site with it's growing library of product information, Online Order Centre and Search capabilities.