Malaysia

Online Help and Hints

This help page has been designed to hopefully answer some simple "How To" questions related to searching for and ordering products on the Sigma-Aldrich website. For any questions or problems that this page does not help to resolve please contact our Customer Service department at 603-563 53321, or e-mail us at sam@sial.com


Frequently asked Questions
Help Ordering Products
Product Search Guide
SDS, CofA, & CofO Guide

Frequently Asked Questions

Helpful Information about Ordering from Sigma-Aldrich

  1. How do I register with sigmaaldrich.com?
  2. Can I obtain a quotation or place an online order as soon as I create my eProfile?
  3. Is on-line ordering really secure?
  4. What will my information be used for?
  5. I couldn't find an item on your web site that I know you carry in one of the Sigma-Aldrich brand Catalogs, can I still order it?
  6. What if I have a question about my order?
  7. How do I know if an item that I want to order will be subjected review prior to shipping?
  8. Can I make changes to an order on the website?
  9. What is the typically delivery time?
  10. How quickly will the web orders be processed?
  11. What payment methods are available to me?
  12. What if my institution or company does not issue Purchase Order for order that does not exceed a certain amount?
  13. What if I want to place an order but the Purchase Order no. is not available yet?
  14. If I order on-line, will I still receive contractual pricing?
  15. Is there more than one way to create and order?
  16. My company has a custom built PipeLine secure site. Can I place orders on the public site?
  17. What confirmation will I get?
  18. How do I enter a Promotion number?
  19. I forgot my password. What do I do?
  20. Why do I get a blank screen when trying to access an SDS?
  21. Can I save my order?
  22. Why do I get the message "Unidentifed System Error"?

 


 

  1. How do I register with sigma-aldrich.com?

    Registration is fast and easy, and it's a great way to simplify your on-line experience. Simply fill out the eProfile registration form, choose a User Name and Password, and you're set. Once you've registered and logged-in, you'll be able to view SDSs, see pricing in your local currency, order literature without re-entering your "Mail To" information, request the ability to order products and automatically populate all forms that request additional information.

  2. Can I obtain a quotation or place an online order as soon as I create my eProfile?

    There is a delay between the time you create your eProfile and when that profile is enabled to allow online ordering. In order to update the web profile with your specific account numbers, we do need an opportunity to review and adjust your profile after creation. This process is completed within less than 24 hours. Once your profile is adjusted, you will receive an email notification.

    In the meantime, you will have access to view pricing and stock availability, as well as access to all technical information, SDS and Certificate of Analysis (COA).

  3. Is on-line ordering really secure?

    Yes. Data sent between Sigma-Aldrich webservers and you computer is encrypted using the Secure Socket Layer (SSL) protocol. This protects the data while it travels over the Internet and is unencrypted for display by your computer.

  4. What will my information be used for?

    All transactions that you initiate with Sigma-Aldrich on this web site are confidential. Services such as the "Saved Baksets", "Saved Lists", and "Product Shelf" are for your convenience and are provided solely as customer services. Your name will not be added to the Sigma-Aldrich mailing list unless you request it to be. Learn more about your privacy at sigma-aldrich.com.

  5. I couldn't find an item on your web site that I know you carry in one of the Sigma-Aldrich brand Catalogs, can I still order it?

    Products that are listed in bulk quantities, appear in the Sigma-Aldrich library of Rare Chemicals, or are custom made items can not currently be ordered online. However, should you find another product within a catalogue that is not listed on the website you may enter the catalogue number, size, and quantity in the "Order Text" box located at the bottom of the Order Form page. A Sigma-Aldrich representative will then contact you by email informing you of price and availability, or any problems with that item.

    *Please Note: The order form requires at least 1 product to have been entered in the Shopping Basket.

  6. What if I have a question about my order?

    Please contact us at any time if you have questions or concerns about your order. To speak directly to a Customer Service representative call 603-563 53321, or e-mail us at sam@sial.com

  7. How do I know if an item that I want to order will be subjected review prior to shipping?

    You will see a "comment" at the right side of the shipping route for the respective item in the order form, of which you can click.

    Do note that orders will be subjected to review prior to shipping if the order consists of sea-freight or export-regulated or controlled item(s). Additional shipping or handling charge may be added. In such cases, our Customer Service will contact you.

  8. Can I make changes to an order on the website?

    Once you have submitted an order and received a confirmation number you will only have access to view that order. Any addition or removal of products must be made through our Customer Service.

    Addition of item(s)

    To order additional item, you may either place another order or contact our Customer Service to add to your existing order.

    Deletion of item(s) / Cancellation of order

    Please note that any cancellation of orders is subjected to the shipment status of the order. For items that are ordered from our suppliers and are in transit to Singapore, cancellation will be subjected to 20% re-stocking fee.

  9. What is the typically delivery time?

    For items in stock : 2 - 3 days.
    For items not in stock : 12 - 15 days subjected to stock availability at suppliers' warehouse.

    Do note that delivery for item(s) that has to be shipped via sea or export-regulated items may take 2-6 months.

  10. How quickly will the web orders be processed?

    Web orders are real time orders. Once the order is placed, it will be processed in our system.

    Do note that orders will be subjected to review prior to shipping if the order consists of sea-freight or export-regulated or controlled item(s). Additional shipping or handling charge may be added. In such cases, our Customer Service will contact you.

  11. What payment methods are available to me?

    Currently, you can only utilise the Purchase Order(PO) method when ordering through our web site.

    Do note that if PO no. is not valid, it will delay your order being processed.

    A project is currently underway to allow orders via credit card. This feature should be available in the near future.

  12. What if my institution or company does not issue Purchase Order for order that does not exceed a certain amount?

    For such orders, it will be treated as "Small Value Purchase (SVP", you may indicate your PO no. with "SVP" as the prefix followed by the web quote no. (eg. SVP-10335456).

  13. What if I want to place an order but the Purchase Order no. is not available yet?

    For such orders, it will be treated as "Keep In View" (KIV) orders, you may indicate your temporary PO no. with "KIV" as the prefix followed by the web quote no. (eg. KIV-10335456).

    Do note that delivery for such orders can only be committed when the PO is received.

    IMPORTANT:To avoid duplication of orders, it is strongly recommended that you indicate on your actual PO:

    a) that an order has been placed on the web and
    b) the temporary PO no.

  14. If I order on-line, will I still receive contractual pricing?

    Yes. Your eProfile is linked directly to your account numbers with Sigma-Aldrich. All contract pricing will be displayed at the time you place your order.

  15. Is there more than one way to create and order?

    There are actually three ways you can create an order:

    • Create Order This method allows you to enter a series of product numbers and automatically fill in an order form. All you do is select the package size, quantity, your payment method and submit the order.
    • Product Shelf
      Create a personal list of products that you purchase most frequently and access it each time you place an order. Simply check off the products from your personal list and click a button to submit the order.
    • Shopping Basket
      Use the many searching capabilities available on the site to find just the product you need. Once found, select the package size and price and click a button to add the product to your Shopping Basket.

  16. My company has a custom built PipeLine secure site. Can I place orders on the public site?

    Certain customers utilize customized web sites, known as PipeLine, for ordering products from Sigma-Aldrich. Orders placed through these sites are monitored by a team of dedicated account representatives. If your organization has a PipeLine site, please utilize it for ordering. There is certainly no restriction on using the main Sigma-Aldrich site for gathering technical information.

  17. What confirmation will I get?

    Once you have submitted your order the final screen will contain your confirmation number. At the same time the system will automatically send a confirmation to the e-mail address you have saved in your profile.

  18. How do I enter a Promotion number?

    A field exists within the online order form that allows you to enter any corresponding promotion number. You'll find it located to the right of the Material Number and Quantity fileds. To view all current promotions click on the Sigma-Aldrich logo in the top left corner of your screen and you'll be returned to your contry homepage. All promotions are listed in the middle of the screen under "Product Highlights & Promotions".

  19. I forgot my password. What do I do?

    Send an email to sam@sial.com indicating your username (if you remember it) or your full name and address and ask to have your password reset. We will reset your password to a generic word and email you back the information. You can then log on with this information and change your password back to something more familiar by clicking 'Update eProfile'.

  20. Why do I get a blank screen when trying to access an SDS?

    This is most likely due to the settings within your Adobe Acrobat. Follow the instructions below to try and correct the problem. If this should prove to be insuffcient please contact us at sam@sial.com

    If using Acrobat Reader 4.0, click the "File" drop down menu and select "Preferences" -> "General". Uncheck the box in the bottom right that states "Web Browser Integration" and then click "OK". Close Acrobat Reader and then try to obtain another SDS.

    If using Acrobat Reader 5.0, click the "Edit" drop down menu and select "Preferences". In the Preferences window, click the "Options" setting in the left column. Uncheck the first setting "Display PDF in Browser" and then click "OK". Close Acrobat Reader and then try to obtain another SDS.

    If you are using Acrobat Reader 6.0, click the "Edit" drop down menu and select "Preferences". In the Preferences window, click the "Internet" setting in the left column. Uncheck the first setting "Display PDF in Browser" and then click "OK". Close Acrobat Reader and then try to obtain another SDS.

  21. Can I save my order?

    Yes. In your shopping basket there is a button titled "Save Order". Just click this button and your order will be saved and available whenever you decide to "Activate" it. Whenever you want to "add to", edit or submit your order, simply come back to our web site and click the "Order Center" link on the top navigation banner of our web site. Once inside the Order Center, you will see a "Saved Orders/Lists" button. Click on this button to see a listing of saved orders. To activate an order, click "Load". Once the order is loaded, click "Recalculate" and continue with your order.

  22. Why do I get the message "Unidentifed System Error"?

    This message is a result of an incorrect password being entered three times. The system will lock you out (even if you now have the correct password). You will need to have your password reset by calling Customer Service at 1 800 565 1400 or email net_eh@sial.com