New Zealand

SDS Troubleshooting: Displaying a SDS at the Sigma-Aldrich website

Sigma-Aldrich offers streaming PDF documents of SDSs (Safety Data Sheets) online. If you are having trouble displaying a SDS online, please read the following requirements and recommendations.

REQUIREMENTS

  • Adobe Acrobat Reader 4 or higher needs to be installed on your computer
  • Only one version of Adobe Acrobat Reader can be installed on our computer

You can click here to search for a SDS

RECOMMENDATIONS

It is recommeded that Adobe Acrobat Reader Version 6 or 7 be installed on your computer

COMMON ISSUES

When I try to access a SDS I click the SDS link and a blank window appears with nothing in it.

This issue arises on some computers in which Adobe Acrobat Reader is not set up to open independently when opening a PDF document from a website. In most cases, changing this option in your version of Adobe Acrobat Reader/Distiller/Writer will then allow you to view a SDS from our website.

Please choose your Version of Adobe Acrobat Reader from the list and the short instructions.

I have Adobe Acrobat Reader 4 installed on my computer

  1. Close your Web Browser
  2. Open Adobe Acrobat Reader
  3. File Menu > Preferences Option > Select the General category
  4. Uncheck the box near the bottom right that states "Web Browser Integration"
  5. Close the Adobe Acrobat Application

I have Adobe Acrobat Reader 5 installed on my computer

  1. Close your Web Browser
  2. Open Adobe Acrobat Reader independently
  3. Edit Menu > Preferences > Select the Options category
  4. Uncheck the "Display PDF in Browser" box
  5. Close the Adobe Acrobat Application

I have Adobe Acrobat Reader 6 installed on my computer

  1. Close your Web Browser
  2. Open Adobe Acrobat Reader independently
  3. Edit Menu > Preferences > Select the Internet category
  4. Uncheck the "Display PDF in Browser" box
  5. Close the Adobe Acrobat Application

I have Adobe Acrobat Reader 7 installed on my computer

  1. Close your Web Browser
  2. Open Adobe Acrobat Reader independently
  3. Edit Menu > Preferences > Select the Internet category
  4. Uncheck the "Display PDF in Browser" box
  5. Close the Adobe Acrobat Application

I have tried to access a SDS but when I click the SDS link a window appears with the message "SDS Not Found".

This message is normally displayed either when the SDS is not available on our website or if you have set your popup blocker to "Temporarily Allow" popups from our web site.

To resolve this issue please ensure that you "Permanently" or "Always" allow popups from our website. Any setting other than this in the pop-up blocking software/toolbar will mean the above message will be displayed. If this message still occurs after you have changed your "pop-up" blocking settings then the SDS is not available from our website.

If you still experience the same problem, please contact one of our eCommerce Specialists via email at ausmail@sial.com or phone 1800 800 097.