Our technical team is unrivaled in the industry and is dedicated to responding to your needs quickly and competently.
More than 60 scientists with multiple discipline experience are accessible in technical positions. Technical support is available globally from our facilities or field-based experts who provide tactical support at your facilities.
Overview
Customers' first points of contact with SAFC Biosciences technical assistance is the Technical Services and Support group. This group strives to develop relationships with customers as they support their cell culture-based efforts. Members of the team respond to and document any questions you have regarding cell culture products, testing, manufacturing and regulatory compliance, as well as questions related to our specific capabilities and processes.
This dedicated global staff has hands-on experience in cell culture laboratories and truly understand customers' work and the challenges they face. Far more than a call center team, the Technical Service team provide proactive and consultative services and assist with project management.
With SAFC Biosciences you have direct access to dedicated staff around the world with experience and knowledge to support your projects and business needs.
Our global technical support team guarantees responses to inquiries within eight working hours and an action plan for further assistance within 24 hours.
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