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Helpful Information about Ordering from Sigma-Aldrich
1. I do not have an account with Sigma-Aldrich; Can I still place an on-line order?
2. Is on-line ordering really secure?
3. What will my information be used for?
4. I couldn't find an item on your web site that I know you carry in one of the Sigma-Aldrich brand Catalogs, can I still order it?
5. What if I have a question about my order?
6. What payment methods are available to me?
7. If I order on-line, will I still receive contractual pricing?
8. Is there more than one way to create and order?
9. My company has a custom built PipeLine secure site. Can I place orders on the public site?
10. What confirmation will I get?
11. How do I register with www.sigma-aldrich.com?
12. Do I have to register to place an order?
13. I forgot my password. What do I do?
14. Is there anything I can't order on-line?
15. How much will I be billed for shipping?
16. Can I place an order from anywhere in the world?
17. Can I have a Quote or Pro Forma prepared?
18. Can I save my order?
19. What do the icons/buttons displayed for each package size mean?
- I do not have an account with Sigma-Aldrich; Can I still place an on-line order?
Your business or institution must have an established Customer Account with Sigma-Aldrich in order to be approved for on-line ordering. If your business or institution does not have an established Customer Account with Sigma-Aldrich, you will need to contact your regional Customer Support Department to establish an account by phone. You cannot establish an account for your business or institution on-line. To find contact information for your regional Customer Support Department, please click the Support link from the top navigation banner of our web site.
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- Is on-line ordering really secure?
Yes. Data sent between Sigma-Aldrich webservers and you computer is encrypted using the Secure Socket Layer (SSL) protocol. This protects the data while it travels over the Internet and is unencrypted for display by your computer.
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- What will my information be used for?
All transactions that you initiate with Sigma-Aldrich on this web site are confidential. Services such as "Saved Carts & Lists" and "Favorite Products" are for your convenience and are provided solely as customer services. Your name will be added to our mailing list only if you proactively request it to be when you register. Learn more about our Privacy Policy .
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- I couldn't find an item on your web site that I know you carry in one of the Sigma-Aldrich brand Catalogs, can I still order it?
At times there may be a delay in updating the on-line catalog with new products. There are also products that are in the process of being phased out that may no longer be included in the site. As long as the item is still availble for sale, you can still order it. If you cannot find the product through the site's search engine, try entering the product number (without the punctuation often seen in our printed catalogs) directly in the shopping cart. If all else fails, feel free to add the information in the "Order Text" field of the shopping cart. This information is reviewed by Customer Support when you submit the order.
*Please Note: The shopping cart does require at least one valid product to be added in order to be submitted.
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- What if I have a question about my order?
Please feel free to email our Customer Support Department with any questions about your order. If you prefer, you may also contact your local office by phone or fax. Please be sure to provide your name, account information and order number so that we can promptly address your needs. Please click the Support link from the top navigation banner of our web site for contact information.
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- What payment methods are available to me?
You can utilize one of three methods of payment when ordering through our web site. These are:
Credit/Procurement Cards
Purchase Orders
Summary Invoice Data Elements - Only for thCustomer Serviceose accounts
currently receiving customized billing
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- If I order on-line, will I still receive contractual pricing?
Because on-line ordering is not available without first being given access by our screening/account set-up team, your orders should reflect any contractual pricing your organization has negotiated with Sigma-Aldrich. If you have not yet been set-up with ordering access, the pricing you see is list price.
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- Is there more than one way to create and order?
Once your profile has been set-up with ordering access, you will have a number of ways to place an order. The steps for each of these are detailed in our ordering help section.
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- My company has a custom built PipeLine secure site. Can I place orders on the public site?
Certain customers utilize customized web sites, known as PipeLine, for ordering products from Sigma-Aldrich. Orders placed through these sites are monitored by a team of dedicated account representatives. If your organization has a PipeLine site, please utilize it for ordering. There is certainly no restriction on using the main Sigma-Aldrich site for gathering technical information.
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- What confirmation will I get?
You will receive an e-mail confirmation shortly after you submit your order. This confirmation will contain your order number, product availability, back-order fulfillment dates, order transit time, and contractual pricing where appropriate. In the event of questions, you may also receive an email requiring some response from you.
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- How do I register with sigma-aldrich.com?
Registration is fast and easy, and it's a great way to simplify your on-line experience. Simply fill out the on-line registration form, choose a Login Name and Password, and you're set. Once you've registered and logged-in, you'll be able to view MSDS's, see pricing in your local currency, order literature without re-entering your "Mail To" information, order products and have any form requesting additional information automatically populated.
*Please Note: Fields marked with a red star are required.
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- Do I have to register to place an order?
Yes, in order to provide pricing and other features we must know a limited amount of information about you. Registration is also a convenience for you. On subsequent visits to our site you will not be required to reenter this information.
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- I forgot my password. What do I do?
If you forget your password, type in your Login Name and click the "Password Recovery" link. This will prompt you to answer the Password Recovery Question you chose during registration or when modifying your profile. Answer the question and click the "Submit" button. This will send the password to the e-mail address contained within your eProfile. If you have forgotten both your Login Name and the answer to the Password Recovery Question, then send an email to webhelp@sial.com indicating your username (if you remember it) or your full name and address and ask to have your password reset. We will reset you password to a generic word and email you back the information. You can then log on with this information and change your password back to something more familiar by using the update profile form.
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- Is there anything I can't order On-Line?
There are some products included on our web site that cannot currently be ordered. These include certain regulated substances as well as products that are packaged on demand. In addition, some products are only available to specific geographies due to certain restrictions.
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- How much will I be billed for shipping?
Shipping and handling charges vary depending on the type of products and shipping method selected. In almost all cases, the full amount of shipping, handling and any other charges will be reflected in the shopping cart as you build your order. If you have any special requests that require customer service to review you order, the amounts shown on the shopping cart may need to changed.
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- Can I place an order from anywhere in the world?
Sigma-Aldrich ships material to nearly all countries around the world. We have made our web site available to all these countries supported by offices in more than 30 countries. Orders are directed to the office with responsibility for each country.
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- Can I have a Quote or Pro Forma prepared?
The ability to request a quote/proforma invoice and convert it to an order through the web site is now available for customers in many countries. If that feature is available in your region and you already have ordering access, you should see a link named "Request a Quote" on the Order Center. If you do not have that link, please feel free to contact our international sales office at sarquote@sial.com.
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- Can I save my order?
Yes. In your shopping cart there is a button titled "Save Cart". Just click this button and your order will be saved and available whenever you decide to "Activate" it. Whenever you want to "add to", edit or submit your order, simply come back to our web site and click the "Order Center" link on the top navigation banner of our web site. Once inside the Order Center, you will see a Saved Shopping Carts section with a "View All" link. Click on this link to see a listing of saved orders. To view a Saved Cart, click the cart name. To activate the Saved Cart, click the "Send to Shopping Cart" button and continue with your order.
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- What do the icons/buttons displayed for each package size mean?
Many common functions in the ordering process are now represented by icons. If you move your cursor over the icon a brief description of its function will be displayed.
Click here for a more complete description.
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