Frequently Asked Questions (FAQ) for RapidRED Prepayment

 

Will I receive a card in the mail?
RapidRED is a virtual card service.  You will receive a unique account number, but not a physical card.

I do not see the RapidRED payment option in the shopping cart.
Ensure you are logged onto the website.  If after logging in to the website you still do not see the option, contact customerservices@sial.com for assistance.

If I accidentally enter my card number into the PO payment field, can I change the payment method later?
Unfortunately, once the order is placed we are not able to amend the payment terms to the prepayment account. 

When opening a RapidRED account, can I enter multiple email addresses for receipt of the confirmation?
Yes, you can enter multiple email addresses separated by a comma. 

What amounts can I purchase for funding my RapidRED prepayment account?
A range of purchase values are available.  Valid purchase values can be selected from a drop down menu during the registration process.

Can I only purchase the set values, available in the drop down menu, during the registration and refill process?
It is not possible to purchase a RapidRED card for a value other than those provided in the drop down selection during the registration and refill process.  You can increase the funded amount on the RapidRED account using the refill option once you have purchased a card (opened the prepayment account).

Can I purchase custom products and catalog products on the same order using my RapidRED account?
Currently, prepayment accounts can be used to purchase only custom DNA and RNA products.

Can I purchase chemicals/reagents with the prepayment solution?
No, the RapidRED prepayment solution is currently only available for custom DNA Oligos (primers and probes), RNA, and siRNA.

When I open a RapidRED account, am I immediately invoiced for the full amount?
Yes

If I am on a VAT payable account, does the purchase of the initial amount and/or refill amount include VAT?
Yes, if you set a prepayment amount of 500GBP, this amount will include the VAT.  The invoice amount of 500GBP includes VAT.

Can I submit orders by fax or email when using my RapidRED account?
When using RapidRED as a payment option, web ordering is required.

Can I order product via the Sigma-Aldrich customer services team using my prepayment account?
No, all transactions/purchases that will be made against the prepayment account must be done online.

Can I set up the prepayment account via a punch-out system or university system (B2B)?
No, the prepayment set up/card purchase must be done directly on the Sigma-Aldrich website. 

I have paid for my RapidRED card but continue to receive invoices for every order placed against the account.
The invoices for each purchase are for your reference only.  There is a statement on the bottom of the invoice document stating the amount has been deducted from the prepayment account.  There is no payment action required of you for these product invoice transactions.

If the balance on my RapidRED account is less than the order I am trying to place, can I pay for part of the order using my RapidRED account and the remaining balance with a P.O. or credit card?
You will need to add funds to your RapidRED account before making this purchase.

I was informed that I reached the maximum renewal allowance when trying to refill my account.  What does this mean?
This error implies that you have reached the maximum purchase value for a RapidRED account.

Does my RapidRED account have an expiration date?
Accounts expire within 12 months of purchase unless a refill occurs during the term.  Sigma Customer Service will notify customers of approaching expirations.

My account has expired; can I continue to place orders against this account?  

What happens to remaining funds on the expired account?
The expiry date can be extended an additional year by contacting customerservices@sial.com.  Upon extending the expiry date, the funds will also be available.

Will I receive a refund for any unused funds, should my account expire?
A refund, less any Sigma-Aldrich funds that may have been applied through promotion or special programs, will be issued. 

If I cancel my RapidRED account before the expiration date, will I receive a full refund upon request?
A refund, less any Sigma-Aldrich funds that may have been applied through promotion or special programs, will be issued.

When will I receive the refund?
It may take 2-3 days to receive the refund. 

How do I view my account balance and track purchases using my RapidRED account?
Visit sigma.com/rapidred, login, then click on the link labeled ‘View Balance & Track Purchases’.

What if I lose my PIN (Personal Identification Number)?
Upon opening your RapidRED account, you received an email confirmation containing your PIN.  If you are not able to locate the email confirmation, you can reset your PIN online.

Can I transfer my RapidRED balance to another RapidRED account?
Transferring of funds from one prepayment account to another is not allowed.

Where can I find the terms and conditions that apply to RapidRED?
Visit sigma.com/rapidred, there will be a link to direct you to the appropriate page for viewing the Terms and Conditions.