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Milli-Q® Services & Support for Water Purification Systems

Get the best performance from your water purification system from the people who designed and built it. At Milli-Q® Services, we provide best-in-class service plans and maintenance options to meet the individual needs of our customers. These include pharmaceutical, clinical, academic, industrial, research, food and beverage, and government laboratories—in both validated and non-validated environments.

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The Milli-Q® Difference

  • Our service agreements are designed to optimize your system’s daily performance and extend its lifetime.
  • Only Milli-Q® certified field service engineers provide on-site specialist support for the installation, validation, qualification and maintenance of our water systems.
  • Our specialists do everything from handle preventive maintenance to supporting your compliance with regulatory guidelines (e.g. GLP and cGMP).
  • Digital services simplify system care and support your lab's maximum productivity.

Milli-Q® Service Plans

Choose from 3 levels of coverage to meet the needs of your lab. Our service agreements include a full annual check-up from a certified field service engineer and genuine parts from our ISO-certified manufacturing site.

MyMilli-Q™ Digital Services

Simplify system management, streamline audit preparation, and maximize lab productivity with MyMilli-Q™ online solution.

  • Online contract management
  • MyMilli-Q™ Remote Care
  • Troubleshooting Portal for analyzer hotlines

System Qualification & Validation

For regulated environments, our Service Pharma™ Plans facilitate your validation procedures. These plans cover all elements required for system requalification to ensure you’re fully compliant when audited.

Calibration, Verification & Suitability Testing

Our calibration, verification and pharmacopeia suitability tests can:

  • Eliminate risk of deviation over time
  • Ensure the integrity of your work
  • Strengthen your quality assurance status

Additional Services

We provide a range of other services to keep your system and lab running smoothly:

  • System installation
  • Water tank & distribution loop sanitization
  • Extended warranties
  • Additional Preventive Maintenance Visits
  • Consumables replacement scheduling






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