Preventive maintenance ensures efficient operation of critical microbiological testing equipment and minimize risk of breakdown and lab downtime. Every system should be serviced regularly to ensure its performance remains compliant with the specifications, as per GLP 21 CFR 58.63 (FDA) and EU GMP vol.4, 3.41.
We recommend checking and calibrating your microbiological testing systems on an annual basis. We guarantee that your system meets our manufacturing specifications after preventive maintenance and services proposed in our service plans.
We offer three levels of service plans (Essential, Advanced, and Total) that can be executed either in our local repair centers or on-site (where available).
Our Essential Service plan includes:
*According to the region, travel fees might be quoted separately.
In addition, our Advanced Service plan includes:
In addition, our Total Service plan includes:
Repair Coverage: No Extra Fees in Case of Breakdown
Our Total Service plan and Total Coverage include the labor and the replacement of all defective parts in case of a breakdown. There is no additional cost during the repair coverage period (1 year).
The complete list of spare parts included in the Total Service plan and Total coverage are listed in the technical Appendix of each system.
Comprehensive Documentation: Full Traceability and Auditability
Upon completion of the service, we will provide you with a performance report defining the service and tests performed on your equipment, critical tests results, traceability of instruments used during the service. In addition, this report guarantees that the equipment meets system specifications. For air samplers we also provide a certificate of calibration. These documents ensure compliance with regulation and have a validity of 1 year.
Genuine Spare Parts and Certified Service Engineers
All spare parts replaced during a service (preventive maintenance or repair operation) are guarantee genuine and identical to parts used during manufacturing of the system.
We have the technical expertise and qualified personnel to service your equipment in our service center or at customer site.
Our service engineers are recertified on regular basis to ensure that they will provide best in class service for your equipment.
Our Service Essential™ offer, an ideal plan to cover your lab’s fundamental needs.
Our Service Advanced™ offer, a preferred plan that balances your lab’s needs.
Our Service Total™ offer, a complete package of outstanding benefits.
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