Merck
HomeServicesProduct ServicesMaintenance & Service PlansSystem Service Reliance Plans

System Service Reliance Plans

Maintain optimal system performance, minimize downtime, and access priority support

To ensure optimum equipment uptime and regulatory compliance while mitigating risks, we have developed System Service Reliance Plans; a complete range of services for your systems and equipment. These comprehensive service and support packages allow you to select a coverage level that best fits your needs. All services are performed by our global experts who have intimate knowledge of our equipment, backed by decades of experience.

Contact Us
  • Essential Reliance Plan: includes a selection of preventive maintenance and troubleshooting services
  • Advanced Reliance Plan: provides higher coverage, with faster response time and priority access to remote and on-site support
  • Total Reliance Plan: guarantees the highest level of protection for your equipment and our fastest reaction time
Annual preventive maintenance

Full annual check-up from certified field service engineers. Replacement of wear and tear parts with our maintenance kit

    Certified spare parts

    Spare parts come with a certificate of conformity, to ensure system certification

      Access to technical support

      Remote/on-site priority support performed by our experts

        Spare parts advisory service

        Our experts will provide a recommendation for spare parts to be kept in stock to keep your process running smoothly

          Asset tagging solution

          Each system is equipped with a unique QR code that, when scanned, provides a simple and quick way to contact our technical service to get your question answered or your service scheduled faster

            Remote connection

            Using remote connection, our experts can visualize what happens on your system and take control if required, resolving incidents instantaneously

              All services are performed by our global experts who have intimate knowledge of our equipment, backed by decades of experience. To learn more, contact us using the form below!

              Related Product Literature

              Brochure: Bioprocessing Systems Services
              Flyer: Spare Parts Classification
              Data Sheet: System Service Reliance Plans

              Ask an expert about bioprocessing systems services

              Related Services
              Bioprocessing Systems Equipment Installation
              Our experienced engineers will partner with you to ensure your bioprocessing equipment is installed and operational to your requirements, and those of regulators, as quickly as possible.
              Systems Qualification
              Our systems qualification services ensure your systems are compliant with all applicable regulatory requirements, and performing based on your qualifications. Learn more about how we can help ensure confidence in the implementation of your new system.
              Bioprocessing Systems Training and Specialized Services
              Our experienced engineers will partner with you to ensure your equipment is operational as quickly as possible. Our team of experts will work side-by-side with your operators to make sure they learn everything they need to operate your equipment.
              Related Product Categories
              Virus Filter Holders and Systems
              Flexible, easy-to-use filter holders are a key component for integration of the Viresolve® Pro Solution, enabling scalable virus filtration that meets your manufacturing demands.
              Integrity Testers
              For non-destructive filter integrity testing that is fast, reliable, and repeatable, the Integritest® 5 automated test instrument allows bubble point and diffusion testing inline or offline, with additional capability for hydrophobic filter testing when paired with the Exact-Air™ II water-based test unit.
              Bioprocessing Mobius® Single-Use Bioreactors
              The Mobius® Bioreactor family includes the bench scale (2 mL and 3 L), pilot, clinical and commercial manufacturing (50 – 2,000 L) single-use bioreactors that enable cell culturing capabilities from early process development through commercial batch production.
              Single-Use Mixers
              Our complete range of Mobius® single-use mixing solutions can meet your needs for mixing pharmaceutical ingredients from intermediate to final drug products, as well as preparation of process solutions such as buffers and media.
              Clarification Filter Holders and Systems for Bioprocessing
              Our flexible hardware and systems for disposable depth filters are ideal for clarification at pilot and process scales, featuring the modular Pod device that enables scale-up and scale-down within the same footprint.
              Tangential Flow Filtration Holders & Systems
              Our tangential flow (crossflow) filtration systems are engineered for low hold-up volume, maximum volume concentration, and optimal product recovery in single-use and multi-use applications from process development to large-scale manufacturing, with compatible holders available for expendables.
              Chromatography Columns for Bioprocessing
              Chromatography columns are critical to the successful separation of your valuable molecules. We provide columns from lab scale to pilot and process scale. From screening to large-scale production, our columns provide robust and consistent performance with the processing flexibility you need.
              Chromatography Systems for Bioprocessing
              Single-use and multi-use chromatography systems are critical for the separation of your valuable molecules. We provide standard and custom systems from pilot to process-scale, offering robust and consistent performance with the processing flexibility you need.
              Sign In To Continue

              To continue reading please sign in or create an account.

              Don't Have An Account?