the NEW SigmaAldrich.com
The new SigmaAldrich.com offers a simplified learning and buying journey – giving you more time to follow your curiosity and answer critical scientific questions.
In addition, the site has been built to support your flexible digital lifestyle with an optimized experience, whether you visit on a computer or mobile device.
Once logged in, customers will access account details via the “account” menu at the top of the page.
For our registered customers: Once logged in, account details can be accessed via the “account” menu at the top of the page.
Note: All customers will need to reset their password the first time logging in to the new site.
Your system will direct to the new site automatically; no further action is needed on your part. For additional questions, please find your local B2B contact below.
Should you have questions or need assistance, please contact us.
Q: Will my login credentials change?
A: For your security, you will be prompted to update your password the first time logging in to the new site.
The updated site employs a new user authentication database and while we are able to migrate profile details, we do not have access to encrypted customer passwords.
Q: Will my profile information still be available (order history, favorites, payment info, etc.)?
A: Yes, profile details will be available on the new site.
Q: Will any pages I have bookmarked still work?
A: Bookmarks will still work but the structure of the site has changed. Old pages will be automatically redirected to their equivalent on the new site, which could be slightly different. In the case that a page is no longer available and does not have an equivalent, you will be routed to the homepage.
Q: Will any functionalities be retired/no longer available?
A: All functionality will remain, however, the visual design, user interface, and patterns of the website have changed.
Q: Will this change effect other sites such as merckmillipore.com and biorelliance.com?
A: No. The changes taking place will only effect SigmaAldrich.com.
Q: Will there be an impact to my B2B integration?
A: Your system will direct to the new site automatically; no further action is needed on your part. For additional questions, please contact your local B2B analyst team:
Q: Why are you making changes to SigmaAldrich.com?
A: We are dedicated to providing the best possible experience for our customers. The new site will offer a better way to search, learn, and buy.
Q: I need help with the new SigmaAldrich.com. Who do I contact?
A: Please contact your local Merck customer support team.
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