Commerce, Simplified

the NEW

Experience a Better Way to Search, Learn, and Buy

The new offers a simplified learning and buying journey – giving you more time to follow your curiosity and answer critical scientific questions.

In addition, the site has been built to support your flexible digital lifestyle with an optimized experience, whether you visit on a computer or mobile device.

Account Screen Shot

Once logged in, customers will access account details via the “account” menu at the top of the page.

Account Information

For our registered customers: Once logged in, account details can be accessed via the “account” menu at the top of the page.

Note: All customers will need to reset their password the first time logging in to the new site.

Customers who purchase via eProcurement/strategic sourcing platforms (e.g. SAP Ariba, Coupa, Jaggaer, etc.) and B2B customers

Your system will direct to the new site automatically; no further action is needed on your part. For additional questions, please find your local B2B contact below.

Here Are Some of the Updates We Hope You Will Enjoy

Browsing and Buying

  • Finding and buying what you need is easier than ever on with smarter search, improved product comparison, and a simplified purchasing experience.
  • Ordering for a group? New “Quick Order” page includes smart suggestions and easier bulk upload functionality — simply drag an Excel file onto the webpage and products are automatically added to cart.
  • Log in for a personalized experience, including quick access to order history, saved quotes, notifications, and shipping information.

Learning and Discovery

  • Explore 140 application-based learning journeys created to support the scientific community with easier access to technical content and protocols
  • Browse top product categories for quick access to our broad portfolio
  • Connect with our experts on service offerings such as contract manufacturing, custom products or equipment installation, maintenance or qualification

Should you have questions or need assistance, please contact us.


Q: Will my login credentials change?

A: For your security, you will be prompted to update your password the first time logging in to the new site.

The updated site employs a new user authentication database and while we are able to migrate profile details, we do not have access to encrypted customer passwords.

Q: Will my profile information still be available (order history, favorites, payment info, etc.)?

A: Yes, profile details will be available on the new site.

Q: Will any pages I have bookmarked still work?
A: Bookmarks will still work but the structure of the site has changed. Old pages will be automatically redirected to their equivalent on the new site, which could be slightly different. In the case that a page is no longer available and does not have an equivalent, you will be routed to the homepage.

Q: Will any functionalities be retired/no longer available?

A: All functionality will remain, however, the visual design, user interface, and patterns of the website have changed.

Q: Will this change effect other sites such as and

A: No. The changes taking place will only effect

Q: Will there be an impact to my B2B integration?

A: Your system will direct to the new site automatically; no further action is needed on your part. For additional questions, please contact your local B2B analyst team:

Q: Why are you making changes to

A: We are dedicated to providing the best possible experience for our customers. The new site will offer a better way to search, learn, and buy.

Q: I need help with the new Who do I contact?

A: Please contact your local Merck customer support team.

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Research. Development. Production.

We are a leading supplier to the global Life Science industry with solutions and services for research, biotechnology development and production, and pharmaceutical drug therapy development and production.

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Reproduction of any materials from the site is strictly forbidden without permission.