Milli-Q® Water Purification System Service Plans
Preventive maintenance for lab water systems
Milli-Q® maintenance contracts are a unique portfolio of best-in-class service solutions that give peace of mind by protecting lab uptime and water quality. Backed by experts, these annual service agreements ensure your water purification system remains in top operating condition, extends its lifetime, and optimizes your investment.
What is included in the different Milli-Q® service plans?
We offer a range of service contracts to optimally match your application, compliance and cost needs. The comparison table below illustrates the differences in coverage between our service agreements.
For environments requiring qualification and validation procedures, our Service Pharma Plans give specialized support in compliance with international quality standards, and include annual requalification of the entire system. For more information, visit our Milli-Q® System Qualification and Validation page.
Compare the different Milli-Q® service plans | |||||
|---|---|---|---|---|---|
| Service Proactive™ Plan† | Service Total™ Plan | Service Advanced™ Plan | Service Essential™ Plan | Service eCare™ Plan† | |
| Preventive maintenance visit* | ✓ | ✓ | ✓ | ✓ | - |
| System-specific maintenance kit | ✓ | ✓ | ✓ | ✓ | - |
| Onsite troubleshooting or repair visits* | Unlimited** | Unlimited** | 1 | - | - |
| Free genuine spare parts | ✓ | ✓ | - | - | - |
| Digital Solutions‡ | |||||
| MyMilli-Q™ online contract management | ✓ | ✓ | ✓ | ✓ | ✓ |
| MyMilli-Q™ Remote Care† | ✓ | Optional | Optional | Optional | ✓ |
| Annual Remote Health Check† | ✓ | Optional | Optional | Optional | ✓ |
| Proactive alarm monitoring† | ✓ | - | - | - | - |
| Download Proactive™ Flyer | Download Total™ Flyer | Download Advanced™ Flyer | Download Essential™ Flyer | Download eCare™ Flyer | |
Advantages of Milli-Q® Service Agreements
- Priority customer status: For any requests, including service visits and parts delivery.
- Technical support hotline: Unlimited access to our in-house support experts who can diagnose, investigate and solve issues, and schedule visits.
- Quality certified & harmonized expertise: Only specialist factory-trained field service engineers repair and maintain our water purifier systems in compliance with our worldwide auditable SOPs.
- Genuine spare parts: Produced in our ISO 9001-certified manufacturing site; Certificate of Conformity available for most parts.
- Preventative maintenance visit: Includes a scheduled, on-site comprehensive check-up of all system parameters, replacement of aging connections and tubing with our Maintenance Kit, standardized visit report, and traceable record of care.
- Rapid online solutions: The MyMilli-Q™ portal streamlines the administrative care of your water systems
What is the difference between Service Proactive™ and Service Total™ Plans?
Service Proactive™ service agreement delivers premium coverage to achieve excellence in operational efficiency. It includes the complete system coverage of a Service Total™ Plan, plus our complete digital services package that includes:
- Proactive alarm monitoring
- An annual Remote Health Check
- Online diagnostics & repair
Contact us using the form below or download the flyer to learn more.
For Milli-Q® CLX8 Systems: New Service Total Predict™ Plan
Dedicated to the intense pace of medical laboratories, the new Total Predict™ Service Plan targets 99.9% system uptime of Milli-Q® CLX 8Series systems feeding clinical analyzers. It supports uninterrupted patient care by combining online monitoring via MyMilli-Q™ Remote Care, predictive analytics and complete system coverage.
Key features of Service Total Predict™ Plan include:
- Real-time remote monitoring and predictive analytics
- Proactive online diagnostics and repairs
- A tailored Preventive Maintenance Visit
- Unlimited parts and labor
- A personalized System Performance Report with a fully transparent analysis of uptime, water quality and consumption
This preventive maintenance plan is our most complete service agreement. Contact your local lab water specialist to get started and to find out if this service is available in your country.
Not sure which plan fits your lab? Our specialists will recommend the right one.
Related Resources
- Flyer: Milli-Q® Service Proactive™ Plan
- Flyer: Milli-Q® Service Total™ Plan
- Flyer: Milli-Q® Service Advanced™ Plan
- Flyer: Milli-Q® Service Essential™ Plan
- Flyer: Milli-Q® Service Total Predict™ Plan
- Data Sheet: Preventive Maintenance Visits
- Flyer: Calibration, Verification & Suitability Testing
- Flyer: Consumables Supply Agreement
- Flyer: Tank & Loop Sanitization Services
- Brochure: Milli-Q® Services
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