Merck
主页电子商务RapidRED™ Payment ProgramFrequently Asked Questions (FAQ) for RapidRED and MPower Payment Program

Frequently Asked Questions (FAQ) for RapidRED and MPower Payment Program

RapidRED is transitioning to MPower Payment Program. Answers to the questions below are the same for the both programs unless specified otherwise.

No, you will receive a unique payment account number and PIN, not a physical card.

You must be logged into the website to see the payment account option. If you are logged into the website and you do not see the option, contact customerservices@merckgroup.com for assistance.

No, once the order is placed using a PO as payment, we are unable to amend the payment terms to the payment account.

Yes, you can enter multiple email addresses separated by a comma.

A range of purchase values are available. Valid purchase values can be selected from a drop-down menu during the registration process.

Yes, values in the drop-down menu are the only valid options for setting up the initial payment account and refill process. You can increase the funded amount by using the refill option once you have an established payment account.

Currently, payment accounts can only be used to purchase custom DNA and RNA products.

Yes.

This depends on the type of billing and payment terms set up on your institution. RapidRED can be invoiced via e-invoicing, PDF or paper. MPower invoices will be sent as a PDF document attached to an email.

Yes, the RapidRED/MPower program allows immediate use of the payment account.

Yes, if you set a payment amount of 500 GBP, this amount includes the VAT. The invoice amount of 500 GBP includes VAT.

No, only online orders are compatible with the payment account program.

No, the purchase must be completed on the sigmaaldrich.com site.

The invoices for each purchase are for reference only. There is a statement on the bottom of the invoice document stating the amount has been deducted from the payment account. There is no payment action required of you for these product invoice transactions.

No, you will need to add funds to your payment account before completing the purchase; or you can choose an alternate payment option.

Payment accounts expire within 12 months of the initial purchase unless a refill occurs during the term.

No, however the expiration date can be extended by contacting customerservices@merckgroup.com

A refund, less any funds that may have been applied through promotion or special programs, will be issued.

A refund, less any funds that may have been applied through promotion or special programs, will be issued.

Refunds are typically issued within 2-3 days of request.

Visit our login page, then click on the link ‘View Balance & Transaction History’.

Upon initiating your payment account, you received an email confirmation containing your PIN. If you are not able to locate the email confirmation, you can reset your PIN online or contact your local customer service team.

Transferring of funds from one payment account to another is not permitted.

Terms and Conditions can be found here

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