Milli-Q® Services Plans

A Milli-Q certified field service engineer performs a preventive maintenance visit

Our Service Agreements Include Preventive Maintenance & Specialist Support

Your water purification system is a sophisticated laboratory instrument that contains highly sensitive and complex technologies designed to accurately measure water quality. Critical mechanical and electrical components are in regular contact with water and must be routinely inspected, calibrated and serviced to prevent damage and guarantee your water meets manufacturer’s specifications. 

Choose the Plan that Matches Your Application, Compliance and Cost Needs

Enhance performance. Extend lifetime. Optimize your investment.

Milli-Q® Service Plans are a unique portfolio of best-in-class service solutions that give peace of mind. You’ll receive specialist care for your water purifier system to ensure it is always in top operating condition. The comparison table below illustrates the differences in coverage between our 3 service agreements. The Service Total™ Plan provides the most comprehensive coverage, allowing you to avoid untimely extra costs and prevent downtime. 

Milli-Q® Service Plans

*Travel is included in the contract price. Additional travel charges might be applicable for customers located outside main business center.
**May vary depending on country.

Advantages of Milli-Q® Service Agreements

  • Priority customer status – For any requests, including service visits and parts delivery.
  • Technical support hotline – Unlimited access to our in-house support experts who can diagnose, investigate and solve issues, and schedule visits.
  • Quality certified & harmonized expertise – Only specialist factory-trained field service engineers repair and maintain our water purifier systems in compliance with our worldwide auditable SOPs.
  • Genuine spare parts – Produced in our ISO 9001-certified manufacturing site; Certificate of Conformity available for most parts.
  • Preventative maintenance visit – Includes a scheduled comprehensive check-up of all system parameters, replacement of aging connections and tubing with our Maintenance Kit, standardized visit report, and traceable record of care.

Qualification and Validation Procedures for Regulated Laboratories

Our Service Pharma™ Plans give specialized support in complying with international quality standards. For more information, visit our Milli-Q® System Qualification and Validation page.

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