MPartner FAQ page

Benefits of purchasing MPartner Marketplace products include:

• Shopping with confidence knowing that all MPartner Marketplace sellers have gone through a rigorous process to ensure they meet our high reputational and service standards.
• Convenience of using a single, familiar website and login for purchasing, order tracking, and quality documentation.

There will be explicit indicators displayed throughout the purchasing process - on search results pages, product detail pages, and in the shopping cart - specifying that products are being offered and shipped through third-party sellers.

TreviPay is a well-established global B2B payment and credit management company. For customers that prefer to use purchase orders, this solution provides a line of credit to purchase products from MPartner Marketplace across all available third-party sellers with consolidated invoicing.

To learn more about TreviPay, please click here

Visit the “Your Orders” web portal on SigmaAldrich.com to access information such as tracking details, product documentation and order status. If you are unable to find what you need via “Your Orders”, please email us here  or call 1-800-325-3010 ext. 6999-3900 and we would be happy to assist you.

For product questions or technical support, contact the seller directly by clicking “Contact Seller”, which is available throughout the site including on search results listings, product detail pages, seller information pages, and order history.

Returns for MPartner Marketplace products can be initiated in the “Your Orders” web portal on SigmaAldrich.com. Simply locate the order and product you wish to return and click the return link. If you require additional support for your return request, please email us here or call 1-800-325-3010 ext. 6999-3900 and we would be happy to assist you.