Milli-Q® Additional Services for Your Water Purification System

 

We offer a range of additional service and support options to meet your lab’s specific needs, including:

  • System Installation Services
  • Water Tank & Distribution Loop Sanitization Service
  • Extended Warranties
  • Additional Preventive Maintenance Visits
  • Consumables Replacement Scheduling

Request Information

 

Water Purification System Installation Service

Our Milli-Q®-certified field service engineers provide an efficient system installation service and supply all the systems and components required. Additionally, they provide training and advice on how to optimize your system’s use.

 

Water Tank & Distribution Loop Sanitization Service*

Your water storage tank, and any associated distribution loop, can become contaminated with bacteria and biofilm over time, which could impact experimental results and clinical analyses. Storage tanks and loops should be professionally disinfected to ensure sanitary conditions are maintained, so that you can remain confident in your water quality.

Milli-Q® Services offers a certified tank and loop sanitization procedure that is more rapid and efficient than other standard cleaning options.

  • Fully eliminates bacterial contamination in the storage tank1
  • Performed by a specially trained and certified field service engineer following verified SOPs
  • Rapidly performed in only a few hours thanks to our registered easy-to-rinse sanitant; Other sanitants are hard to rinse, making the tank sanitization procedure lengthy and with a prolonged downtime
  • Suitable for all water tanks feeding one of our water systems, plus any associated distribution loops

Milli-Q® Water Tank & Distribution Loop Sanitization Service

This tank maintenance procedure is also suitable for any laboratory environment, including:

Clinical laboratories

  • Prevents analyzer contamination and risk of delivering affected results
  • Prevents downtime and consequential delays in delivering patient results
  • Contributes to complying with CLSI guidelines on microbial contamination2

Pharmaceutical and regulated laboratories

  • Certified sanitization SOPs are available for customers requiring it
  • Contributes to keep your lab compliant with EU and US Pharmacopeia
    requirements on microbial contamination in purified water3
  • Sanitization procedure is complementary with Automatic Sanitization
    Module (ASM) preventive action

Any custom and/or high-throughput installation

  • Prevent contamination risk on each tap and instrument fed by your Milli-Q®
    water purification system

Download Our Water Tank & Distribution Loop Sanitization Service Flyer

* Please note that this service is only available in the US, Canada, UK, Ireland, France, Belgium, Luxembourg, Italy,
  Spain, Portugal, Germany, Austria, Denmark, Norway, Sweden and Finland.
1 Immediately after the sanitization. Up to 6 log reduction.
2
Clinical Laboratory Reagent Water (CLRW) grade, microbial contamination ≤ 10 cfu/mL.
3
European Pharmacopoeia 8.5, July 2015. Requirements for purified water in bulk. Microbial contamination ≤ 100 cfu/mL.
  US Pharmacopoeia, USP 38 – NF 33 August 2015, Purified Water, Microbial Specifications, not be greater than 100 cfu/mL.

 

Extended Warranties

To benefit fully from your water purification system, Milli-Q® Services give you the option to extend the manufacturer warranty for one more year. This includes labor for troubleshooting and repairing the water purification system, as well as travel and spare parts.

 

Additional Preventive Maintenance Visits

 

Milli-Q® Services offers the possibility to request an additional Preventive Maintenance Visit (PMV) in order to ensure the optimal performance of your water purification system. During the visit, a specially trained and Milli-Q®-certified field service engineer performs a complete review of your water purification system following our auditable Standard Operating Procedures (SOPs). Your system receives a full checkup of all critical components, and aging connections and tubing are replaced with genuine ISO-certified parts.

Download Our Preventive Maintenance Visit Datasheet to view the complete list of checks, controls and tests performed during a Preventive Maintenance Visit.

 

Consumables Replacement Scheduling with a Consumables Supply Agreement

Consumables replacement scheduling with a Consumables Supply Agreement (CSA)

To ensure consistently high-quality purified water and the long lifetime of your water purification system, it’s critical to replace your water purification cartridges on time and with genuine ISO 9001-certified parts.

With a Consumables Supply Agreement, you’re assured of always have the right consumables at the right time. Plus you simplify the purchasing process. It’s the easiest, most economical and reliable solution to guarantee your water’s quality.

  • Only 1 purchase order
  • Automatic deliveries
  • Flexibility to adjust
  • Predictable, fixed pricing
  • Never miss an expiry date
  • Only genuine ISO 9001-certified parts

 

View the video to learn more about the advantages of our Consumable Supply Agreement.

 

 

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