Every manufacturer must ensure their suppliers provide products that are fit for purpose throughout the product lifecycle, from design and development through to supply to the end-user.
Our Quality Services team is responsible for quality-related elements of Customer Inquiries, Customer Communication, and Quality Support for our Customers. These inquiries include Change Notification, Industry Crisis Communication, Quality Agreements, Complaints, and Questionnaires. We partner with our Technical and Customer Services teams to ensure a seamless support network.
Our Customer support is based on our M-Clarity™ program which defines product quality levels.
In addition, our Quality Services team pushes industry standards forward and adds value to our customers by providing superior quality and regulatory services. We also train authorities on specific aspects of our products and exchange with them on the evolution of current and future regulations.
Our customers have different regulatory environments, applications, and needs for documentation.
Alongside our products, we provide:
Our Change Notification Commitment (CNC) is a commitment we make to notify a customer based on a pre-determined set of notifiable changes.
Change Notification Commitments are legally binding and transparent in their obligations. The process of enrolling is quick and easy:
Compile a list of your desired products:
Then provide our customer service an internal contact to receive the Notification(s) (Generic e-mail is preferred, or a minimum of two e-mail addresses are requested in case of a bounce-back)
Research. Development. Production.
We are a leading supplier to the global Life Science industry with solutions and services for research, biotechnology development and production, and pharmaceutical drug therapy development and production.